As a business owner, I always strive to provide quality customer service. I am always grateful for the positive feedback from customers telling our team that they enjoy working with us because they can see the value we offer them as their trusted advisor. We know our stuff, communicate regularly and deliver on what we promise – on time.
But I haven’t always got it right, having made mistakes and a few ‘stuff-ups’ along the way.
Julian So reflects on three key customer service mistakes he’s made, and the lessons he learned from them. Read more of the article as featured in NZ Business